Job Description
Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!
At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
How you will enjoy your day : Provides professional, courteous telephone and radio service to both guests and employees.
Work Performed :
1. Answers the telephone with appropriate greetings and transfers call to correct extension.
2. Takes messages accurately and logs them in Visual One.
3. Relay pertinent messages immediately to guests or staff.
4. Communicates with all departments via the telephone, email and/or radio.
5. Relays guest requests and problems to correct department and follows up.
6. Runs daily reports for PBX and other departments.
7. Records arrivals as noted by the Front Gate.
8. Notifies front desk of guest arrivals.
9. Completes guest request log with follow-up to all departments.
10. Logs all incoming packages on the package log.
11. Prepares key packets for 2nd shift.
12. Adheres to standards of property and standards of leading, triple A and Mobil.
13. Other duties as assigned.
Supervision Exercised : None
Supervision Received : Front Office Manager, Guest Services Manager and Resort Manager.
Responsibility & Authority :
1. Provides courteous, friendly and helpful telephone service to all guests and employees.
2. Informs appropriate department of guest issues and follows up to ensure resolved.
Minimum Requirements :
High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.
Physical Requirements :
Lifting Up to 20 Pounds
95% Sitting
5% Standing and walking
Excellent Hearing
Manual Dexterity
Must Read Computer Screen/LED Readout on Console from 1-3 Feet
Not Claustrophobic as will work in small space
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